Refund policy
Return & Refund Policy
At ELTE Racquet Company, we want you to be completely satisfied with your purchase. If you are not satisfied, we offer returns and exchanges under the following conditions:
Return Eligibility
You may return eligible items within 30 days of delivery for a refund, exchange, or store credit.
To qualify for a return:
- Items must be unused, uninstalled, and in original condition
- All original packaging, tags, and labels must be included
Return Shipping
- A return shipping label can be provided for a $8.95 fee, which will be deducted from your refund
- To request a return label, email info@elteracquetcompany.com with:
- Your name
- Order date
- Items you wish to return
Product-Specific Conditions
Racquets
- Must have original plastic wrap on the handle
- Must show no signs of use, including scratches or ball marks
- Racquets with ball fuzz on strings will not be accepted
Shoes
- Must be in brand-new condition with no dirt or wear
- Must be returned in the original shoe box
- Do not place shipping labels or tape directly on the manufacturer’s box
Apparel
- Must be unworn, unwashed, and have original tags attached
Bags, Strings & Accessories
- Must be unused and returned in original packaging
Non-Returnable Items
- Special order items
- Final sale items (unless defective or incorrect upon delivery)
Restocking Fees
Returns that do not meet the above conditions may:
- Be rejected and returned to the customer
Refund Processing
- Refunds will be issued to the original payment method
- Please allow 3 business days after we receive your return for processing
- Additional time may be required for your bank or payment provider
Return Address
ELTE Racquet Company
4716 Wilmington Pike
Dayton, OH 45440
Exchanges
To request an exchange, please contact us at info@elteracquetcompany.com.
Contact Us
If you have any questions about returns or refunds, please contact us at:
info@elteracquetcompany.com